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Champaign County
Fully enrolledOnboardingData gaps
Municipality data completion
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Search volume across pilot
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Pilot health signals
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Most-searched materials
Across all pilot municipalities
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Most confusing materials
Highest rate of corrections + support contacts
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231 searches across the pilot returned no verified local answer this month. These are opportunities to close data gaps.
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Reminder subscriptions by municipality
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Education participation
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Quiz results (avg. score)
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Language selections
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Content translation coverage
Where residents pick a language but rules aren't yet translated
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Sessions escalated to a person
3.4%
▼ 0.6% vs last month
AI-resolved without escalation
91%
Target ≥ 88%
Avg. callback time
6.2h
Within 1 business day
Escalation rate by municipality
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